Our Terms & Conditions

Interpretation and definitions of Terms & Conditions 

These terms and conditions form an integral part of any written or verbal Contract between Pet Waggin and any client who contracts Pet Waggin to transport any animal. 

“owner” means any person, company or organisation who enters into or is a party to a contract with Pet Waggin to transport an animal including the consignor and the consignee. 

“Pet Waggin ” means the Sole Trader, Tiffany Ninnes trading as Pet Waggin Pet Transport and its employees. Employees of Pet Waggin have the authority to enter into a contract on behalf of Pet Waggin but have no authority to vary these terms & conditions. 

“animal” or “animals” means any animal, multiple of animals or other item provided to Pet Waggin for the purpose of being transported. 

“consignor” means the person Pet Waggin is contracted to collect the animal from. 

“consignee” means the person Pet Waggin is contracted to deliver the animal to. 

All parties to the contract, including the owner, consignor, consignee and any other party who places the booking with Pet Waggin shall be held to be the owner, are deemed to have accepted these Terms and Conditions and to be jointly and severally liable for any additional costs that may be incurred on their behalf during the transport. 

Any person who contracts Pet Waggin to conduct any such transport or delivers an animal to Pet Waggin for the purpose of transport, if they are not the owner, warrants to Pet Waggin that they have the authority of the owner to do so. 

Any price or quotation provided by Pet Waggin is based on information provided by the owner of the animal as to the animals size and the location of pick up and delivery. Pet Waggin reserves the right to vary the price in the event that the information upon which the price was quoted was incorrect or has altered. 

Any price provided by Pet Waggin is solely for transport and care of the animal and does not include Insurance of any kind for animals during travel or any additional extras unless agreed upon at the time of booking. 

Payments may be made by Cash, Credit card or Bank transfer, as per arrangements made at the time of booking. Under no circumstances will cheques be accepted without prior arrangement. In the event that payment has not been made by or at the time of delivery Pet Waggin reserves the right to refuse delivery of any animals and to deliver them to an appropriate boarding facility at the owners cost until such time as payment has been received in full. In the event that any animal is required to be boarded or kenneled for any reason including travel or collection delays beyond Pet Waggin control, all boarding costs shall be the owners responsibility. 

Pet Waggin may refuse to pick up any animal in the event that we have, at that point in time, been unable to confirm appropriate delivery details with the consignee. In the event that Pet Waggin is unable to contact the consignee for delivery at the arranged time we may deliver the animals to an appropriate boarding facility at the owners cost until appropriate alternative arrangements are able to be made and payment has been received in full. If delivery is unable to be finalised due to circumstances outside Pet Waggin control the animals may be returned to the consignor and the owner may be responsible for the original cost of transport and any additional costs incurred at Pet Waggin discretion. 

Any times provided by Pet Waggin, at the time of booking, for pick up or delivery of animals are estimates only. We endeavor to ensure we can maintain an appropriate timetable however it is inevitable that at times we will be required to make alterations to our timetable or to cancel services due to traffic and weather conditions, mechanical breakdowns or any other reason beyond our control Pet Waggin accept no liability for any loss, cost or inconvenience suffered by any party as a result of any deviation from arranged pick up and delivery times or the cancellation of services.

Pet Waggin reserve the right to charge the full quoted price or any part thereof in the event of a booking being cancelled less than 24 hours prior to the agreed pick up time or in the event that we are not informed that a booking has been cancelled. In the event we arrive to collect an animal but are unable to contact the consignor the booking shall be treated as a cancelled booking and the driver shall continue on their scheduled run. 

Any refunds requested or given shall be given at the Sole discretion of Pet Waggin, having regard to the individual circumstances of the booking. Generally, if bookings are cancelled by the client allowing time for Pet Waggin to re-book the space we will consider a full refund less an Admin fee of up to $95 to cover the cost of work already completed to finalise the booking. If a booking is cancelled within 48 hours of the scheduled pick up time no refund will be given. If a booking is cancelled within one week but more than 48 hours of the scheduled pick up time a full or partial refund will be given depending on the circumstances at Pet Waggin discretion for a standard routes. No refunds available for specialised routes including QLD to WA where minimum 7 days cancellation is required. In the event that services are cancelled or interrupted due to circumstances beyond Pet Waggin control we will be unable to provide refunds but will postpone or re-book cancelled bookings at no charge to the client and/or provide credits where necessary.

Whilst Pet Waggin conducts itself with the utmost care and attention to clients’ animals, they are handled under the understanding that Pet Waggin are not to be held responsible for any loss, death, illness, injury or accident due to any cause whatsoever. 
 
It is the owners responsibility to satisfy themselves as to the circumstances of their animals transport arrangements and to notify Pet Waggin of any relevant details regarding their animal that may affect safe or appropriate transport. 
 
Where any animal is collected from or delivered to another animal transporter or other third party at the request of the owner Pet Waggin accepts no liability for any loss, death, illness, injury or accident due to any cause whatsoever whilst the animal is in the care of that other party. 
 
Where any animal is collected from or delivered to another animal transporter or other third party for the provision of services which form a part of the total contract, these Terms & Conditions shall be deemed to be applicable whilst the animal is in the care of that third party. 
 
Nothing in these terms & conditions is intended to discharge Pet Waggin normal duty of care or liability in the event that Pet Waggin or its staff are found to be negligent in their care for the animal. 
 
In the event that any dispute may not be reasonably resolved by the parties and legal action becomes necessary the Toowoomba district of Queenslands Magistrates court shall be deemed to be the appropriate jurisdiction for the filing of such legal action by either party. 

Pet Waggin may collect information from, & about, our clients and their pets for the sole purpose of the provision of pet transport services and may disclose this information to others as is necessary in the provision of said services. This includes but is not limited to other transporters, veterinarians, kennels or individuals with whom we would reasonably be expected to share information in the provision of said services. Pet Waggin shall accept no liability for any loss or inconvenience suffered by any party as a result of the disclosure of any such information. 

It is a condition of transport that Pet Waggin are authorised by the owner to seek veterinary attention for any animal should it be deemed necessary whilst it is in our care. Pet Waggin shall make every effort to contact the owner prior to authorising appropriate treatment, however, in the event that we are unable to contact the owner, Pet Waggin have a duty of care to make such decisions as may be necessary, based on veterinary advice received. Any veterinary costs incurred shall be the owners responsibility and, where possible, shall be billed directly to the owner. Any veterinary costs incurred by Pet Waggin shall be forwarded to the owner for reimbursement. 

In the event we are required to take your animal to a vet, it is likely that the animal may be required to stay at the vet for an extended period of time and Pet Waggin will not be able to wait for treatment to be finalised. This may result in additional costs to the owner for extended care, boarding or alternative transport to complete the journey. 

It is the owners responsibility to notify Pet Waggin of any illness, medical condition or special needs relevant to their animal prior to the animal being collected for transport. 

In the event that an animal requires veterinary attention during transport Pet Waggin is not obligated to refund any prepaid transport fees. 

Pet Waggin “Policy regarding the Transport of Brachycephalic Dogs and Cats”, which can be found on website, shall be deemed to form a part of these terms & conditions in the event that we are contracted to transport an animal that is of a Brachycephalic breed. This policy includes but is not limited to the following conditions: 

The owner, sender and receiver acknowledge that: 

a) Their animal /s, being of a brachycephalic breed, are at a greater risk of suffering from BAOS during transport and that they understand that Pet Waggin will only accept such animals for transport wholly at the owners risk. 

b) It is their responsibility to understand the risks to their animal associated with BAOS and to properly assess the animals condition and suitability for transport. 

c) Their dog has not previously required treatment for respiratory problems or heat stress. 

d) Our drivers may refuse to accept the dog for transport if it shows signs of advanced BAOS or is obese. In the event that a dog is not accepted for transport Pet Waggin is not obligated to refund any prepaid transport fees. 

e) In the event of extremely hot weather conditions being forecast Pet Waggin may postpone or cancel the transport of brachycephalic breeds. 

It is not Pet Waggin policy to require vaccination certificates for animals being transported. It is the owners responsibility to ensure that their own pet is appropriately vaccinated and protected. During transport animals will come into contact with other animals and may be walked in public places. Young pets should not be transported within 10 days of receiving their first vaccinations due to an increased risk to the animal of contracting diseases, becoming unwell or suffering from side effects in the immediate period following vaccination. Young pets transported within this period shall only be carried at the owners risk.

It is Pet Waggin policy that tranquillizers or sedatives should not be used on animals being transported due to increased health risks to animals under sedation. Where tranquillizers are required, they are to be arranged by the client and prescribed and issued by the client’s own veterinarian. Pet Waggin will not be held responsible for complications arising from the administration or use of tranquillizers or sedatives. 

It is Pet Waggin’s policy to exercise dogs, as appropriate, whilst in our care. It is an inevitable consequence that there is an increased risk of loss, injury or the contraction of communicable diseases whilst animals are being exercised. It is the owners responsibility to inform Pet Waggin if they do not want their animal to be exercised for any reason. 

We reserve the right not to transport or handle any animal that is considered to present a danger to any person or other animal, and this shall be at the sole discretion of our staff.